Rapid Roofing Blog

dealing-with-fraudulant-contractor

February 22, 2021

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“Highly recommend this business. They were responsive on the front (sales) end and did excellent, quick work. Both the salesman and foreman were available by text and responded quickly. Price was fair and work quality excellent. Recommend with no reservations.”

— Angie Gaabo

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Google Rating

4.8

Based on 392 reviews

Rapid Roofing

4.8

Krista VanValkenburg

1694024677

I absolutely recommend Ryan as a salesman and inspector to come out to help you . He is a wonderful person and honest. He helped me so much with my roof I can't thank him enough. I look forward to working with Ryan in the future .

John Herald

1692284969

Had my roof replaced by Rapid Roof on 7/19. During the install I found that the crew had used the wrong underlayment in three large areas (not GAF). I contacted the site manager who had the crew remove the incorrect material. However they had applied shingles to some of the areas and that underlayment was not changed. I tried to contact the office manager but he had gone for the day. The sales rep, Kevin, told me they were reviewing the situation. They following week, Brent, the service rep, came with a crew who inspected and corrected the underlayment and some other damage to trim and siding.The install crew, who I believe were contractors working for Rapid, did not take much care to protect my property and the site manager did not supervise their work well. They rushed to complete the job in one day, just before dark. The next day I found over 30 nails/staples in a small area.Both Kevin and Brent were terrific in resolving my concerns.The roof now looks great.Somewhat disappointed, especially after Rapid’s reviews and their rating with GAF.

Lisa Green

1692200162

We had a great experience with Ryan at Rapid Roofing! He was knowledgeable, kind and very patient with our needs. Their team did an incredible job on our extremely difficult roof replacement project! This was also a very fast and efficient job! Job well done!

Marc Lisnov

1692137445

Rapid Roofing did my house and garage roof in Westland. They were courteous, prompt, reasonably priced, and they did a great job. The roofs like great, and I couldn't be happier. Thanks Rapid

Lawrence Reed

1690638545

Mohith Kumar

1690399547

4/5Please read this review if you are considering rapid. Buying a new roof is a very big purchase so I encourage everyone looking to do as much research and price comparison as possible.Tldr: Rapid is a good company especially their staff, but keep an eye on the contractors they hire and hold them accountable for anything they do or don't do. At least from my research ahead of time rapid is the best bang for buck also.I have to split this review into two parts. (part 1) The staff of Rapid are great and I think I'd give a 6/5 if I could. I had in issue with the installation and I also happened to have a picture of this issue and they did everything they could to rectify it especially the on site manager, Brent. I really have to give a shoutout to him, he did such a good job with communication and making sure I was satisfied with the trust I put in his company. They sent out a service crew right away, then they fixed the issue over the next two days. They truly do honor their reputation and want to do right by the customer. Even the sales person I originally spoke with was very patient and always go back to me if he couldn't pick up the phone (which he usually would). The Rapid team is really really good, I can't stress that enough!(part 2) The contractors they hired, however, I think deserve a 1/5. These guys were a team that have been doing this work for 12 years (apparently) and decided to take shortcuts. What shortcuts you ask?1. Not properly installing underlayment over my front porch and a bit over the garage.2. Leaving a bunch of old roof and nails in my yard after their alleged "clean up". When the service crew came in they did a complimentary clean up and they found at least 30 nails in the yard.3. Damage one of my cheap patio tables. Not too upset about this one because it's a really cheap table but still just shows they didn't handle with care.4. Didn't blow out the gutters. There was a ton of residue (from the old roof) in my gutters and even a full set of nails. This is literally what they are supposed to do after the job is done5. There was a corner piece that was sticking out. Functionally I think it was fine but it was an eye sour.Please note that all these issues were fixed or dealt with after the initial install.Now I really ripped into the contractors and to be fair it was getting pretty dark and it was a colder day when they were installing, but that's not an excuse. They could've come back the next day to finish the job they didn't need to cheat. Also despite the fact that I had a bad experience with them (contractors) I don't think you will. It seems like rapid laid into them pretty hard and will be keeping a closer eye on them to make sure this incident doesn't happen again.So yeah despite this I do recommend rapid, but do yourself a favor and buy a cheap camera that has a time lapse feature and record them while they work. Not sure if that's considered rude, but it's to protect yourself so I think it's ok.

Kyle Franks

1689953876

Paul answered every question and was confident in them to treat me right. Zack and his crew did a great job. Very happy with the job from start to finish. highly recommend them to anyone.

Darlene James

1686945577

They did a great job and completed the roof in 5 hours flat, clean up included!

Ricky Compton

1686002067

We had Rapid Roofing replace our roof and gutters,And they did an excellent job on both the crew that did our roof were unbelievable how fast and neat they worked always cleaning up the shingles and nails. And the Gutter crew same thing, If you need A Roof or Gutters or any service they provide give them a Call.

Jim C

1685806975

Rapid Roofing was excellent from the initial roofing evaluation, estimate, to the single-day installation. When they say they are coming at a particular time, they do it. Paul M was especially helpful with evaluating whether to replace the roof or not. On installation day, Zachary and team identified an issue with roof venting that had existed since the house was built. They offered an effective and reasonable solution which they installed perfectly. I am a very experienced DIYer but have reached the age where I need to hire out big jobs like this. I built my previous home (did the complete build myself), so I can identify contractor nonsense and poor work. I am impressed with this company. It seems you can't say that often enough these days.

Michael Branch

1685663310

laura taratuta lacharite

1684423555

everyone who worked with us on this project was wonderful. from Paul our sales rep to Felicia who keep us updated on any documents we needed to sign, to the work crew, they were on time, polite & respectful of our property. we have a odd roof & they made sure it was done correctly & the end results look great! they even brought our old little shed back to life with a new roof as well. Thank you Rapid Roof Family for taking care of us!

Tony Gilardone

1680293821

Great people to work with!!

Allan Coxon

1679847883

Jeff Row

1679056362

Used Rapid and would go no where else. Cory was the best so knowledgeable so be professional so well spoken and polite . This guy sold us right away really knows his work. We had other bids but after Cory would go no where else felt so assured and comfortable after his recommendation, pics of everything explained everything in detail and gave 3 to 4 options of what we could do , others are like here it is take it or not , great job Cory and Rapid

Daniel Valdez

1675762512

Rapid Roofing is the best roofing company I have ever worked with. Their service is top-notch, and the staff is knowledgeable, professional, and friendly. I highly recommend them for all your roofing needs.👍👍👍👍👍

Zak Black

1673845361

Rapid Roofing provided outstanding service for my roofing project. They were professional, efficient, and did an excellent job. I highly recommend them to anyone in need of a roofing contractor.

Ken Rowls

1673289178

A company par excellence, even after post installation! You can't lose with this company! So glad I found them! It appears they're getting a lot of business here in Pontiac, MI.I was driving down Judson Street here in Pontiac, MI, and I saw their signs and logo from another job they had did! Again, you can't go wrong with them!

Elease Riggs

1671905330

Robert George

1670955910

In everything they performed, Rapid Roofing was effective and competent. The work was finished swiftly, and all the scrap was collected up, leaving the yard in good condition.

Austin Obrien

1670955881

In everything they performed, Rapid Roofing was effective and competent. The work was finished swiftly, and all the scrap was collected up, leaving the yard in good condition.

Victoria Pierce

1670090634

Congratulations to rapid Roofing for their skilled personnel, first-rate communication, and top-notch work. Our roof was repaired with a lot of reliability and trust, and it looks fantastic too!

Steven Rogers

1669846618

The business has kept in touch with us and has been proficient. ❤️The work is what you would expect from a respectable organization, and the cost is sensible for our district. I propose them.👍

Annette Wells

1668789525

These guys torn down and put up a new roof in 8 hours. My insurance adjuster did not want to pay for what they called upgrades. Ryan communicated with her and the adjuster paid full price less deductible. Thank you

Trisha Jarvis

1667444400

They did a fantastic job. They were knowledgeable, friendly, and got it done in one day. I would use them again

Laura Williams

1667356097

I called to get a price on roof replacement. Taylor came out and was great! He was respectful, answered my questions, and made me feel comfortable spending the money to get the job done. The day they scheduled the work went well and they got in and done the same day just like they said they would.

Ben Calico

1667148810

Very informative, and completed work promptly when we were ready to get started.

Mina rashford

1667131440

He was wonderful to deal with.He showed up on time and was very professional.His explanation of the condition of my roof was excellent and he was very thorough about the whole process for replacing my roof. I would definitely recommend contacting this company if you are considering a roof replacement.

Jeremy Jones

1667030519

Excellent product, easy to fit as a first time and would recommend felt shingles, Excellent customer service through the whole ordering from start to delivery and good prices, will recommend.

Daniel Smith

1667012049

Excellent, thorough and prompt service. Customer service is very friendly and made me feel confident that the work will be done efficiently. I will be referring this company to friends/family. Thanks for your hard-work.

George Foster

1666950856

Needed some advice on roof kits before purchasing and couldn’t fault the experience. Customer service was excellent and gave me the confidence to buy. Saved me a few hundred quid also as I was planning on ordering more than the job required. Slight issue with delivery (couriers fault) swiftly fixed with a phone call. Would highly recommend.

Max Oetker

1666926052

Very pleased with Rapid Roofing and the services they rendered for us during the most recent significant hailstorm. Special thanks to Weston Moody for assisting us with the process of restoring the damage to our property; the quality of the job was excellent! highly suggestable

Fiete Ri.

1666922754

We are grateful for the assistance provided by Rapid Roofing during the most recent significant hailstorm. We would especially want to thank Weston Moody for helping us with the process of repairing the damage to our property; the work was superb! highly recommendable

Henry Hoffman

1666870094

Once again excellent service, products just as described at a reasonable price. Very quick delivery at a very fair price.will definitely use again.

Victoria Person

1666823707

The service and materials were first rate for my roof and gutter replacement. The crew finished the work in one day, and cleaned up after themselves. I couldn't ask for better service.

Sonja Robinson

1666797940

Great experience! Prompt response after I made initial contact. My salesperson was the best; extremely courteous, knowledgeable and timely. My one-day roof installation was fast and efficient. They completed the installation and cleaned up the yard before leaving. A few days later my gutter installation went great as well. Thank you Rapid Roofing for a job well done!

Nicholas Garza

1666795207

My moms house needed a new roof and she received estimates and quotes from 5 other companies, one of which said she had to make a decision that day or the price they quoted would increase. I sat through some of the sales pitches. To be honest they were all pretty much the same but my mom felt most comfortable with Rapid Roofing. Very professional, constant contact all the way through the project. The gutters were installed I believe by another company about a week later. Roof was done in one day, no damage to the house and everything was cleaned up. I guess I didn’t do the best background on the company because I didn’t see the one star review until today. My dealing with Rapid Roofing were the complete opposite of that review. Also one question i did ask, because of another companies pitch, was if they were veteran owned, which they are. Hopefully never need the warranty but so far everything looks great and would definitely recommend.

Alice Schultz

1666730054

Great product, great service & prompt delivery. . . . all at an incrediblyreasonable price 10/10. Highly recommended Rapid Roofing.

Harry ryan

1666374382

Arrived very quickly on time, scooted up the ladder to the 2nd floor and fixed the problem easily. Excellent service.

William G Karry

1666293668

What a great customer service tactic.They gave us a complete new roof - very professional, on time, trustworthy and available for any questions we had. I've dealt with roofing companies before are head and shoulders above the rest. Highly recommended

Zachary Chen

1666293087

I was satisfied with the work. The roof is beautiful. Everyone at Rapid Roofing deserves thanks for a job well done.They used photographs of my roof to explain clearly why I was having problems, and why some parts of the roof could be repaired while other parts needed to be replaced. The workmen were pleasant, polite and obviously very competent and I am very happy with the finished job. The guarantee gives peace of mind, and I was happy with the price.

Ronald Harris

1666256560

I have used Rapid Roofing for several years now and wouldn't use any other guttering and roof repair company. They always provided a very professional service at reasonable rates.

Patrick May

1666164755

Fantastic service! I was wanting a delivery to a remote area - it costs more but that is the price we have to pay for that.They were so efficient, product arrived quickly and i spoke with customer services and they were so lovely ! Would heartily recommend them as a company with high quality products.

Ruby Fowler

1666029423

Helped source the materials to get the ob done when our other roofer was having issues.

Gil Gallego

1666022011

Franklin Cunningham

1666002448

I have used this company over the last month and their service has been five stars I certainly would recommend them

Brian Simpson

1665986012

Best contractor experience imaginable. Brian Butler delivered detailed hands-on project coordination and oversight from start to finish. The roof was put on fast, efficiently, and looks amazing. I highly recommend this company to anyone needing a roof or roof repair. It is a first-class organization.

Maryann Johnson

1665929287

Easy to communicate with and always kept me in the loop. The team went the extra mile and even cleaned up an old vacant wasps nest in the rafters, I am one very happy customer.

George Trujillo

1665593067

We used Rapid roofing to waterproof a hatch and my roof. They came on time within a short notice. The work itself was perfect and they even did some additional calking without being requested. I find them easy to work with. I would recommend them to anyone that has similar types of issues.

Jake Barrett

1665590508

Rapid roofing crew were excellent. Professional, detail oriented, punctual and great value. They did a fantastic job putting a new roof. I've worked with many contractors on all kinds of jobs and they are one of the best. I would highly recommended. ..

Korbin Wolfe

1665574285

By far and away,we experience the most professional home renovation till date is "Rapid roofing". Rapid roofing team installed an entirely new roof, drainage system and skylights on our new house. Not only does it look amazing, they were kind, thoughtful, and communicative along the way, respecting our space and cleaning up after their work. Their attention to detail is second to none. They did their best to help us problem solve along the way too. I cannot recommend them enough!

Angela Fredrick

1665511762

At the end of each day the boys cleaned up and gave a clear summary of what had been done, and the next step.

Freedy Fisher

1665511034

Unquestionably an excellent and trustworthy roofing company!! As a former commercial property manager, I utilized their services for our commercial properties, and their work was phenomenal. The roof turned out beautifully, and they were extremely affordable. In addition to performing work at my personal residence, they also did so at a reasonable cost and to a high standard. We were pleased with the service they rendered. I strongly endorse Rapid Roofing Company.

Jesus Bondi

1664874189

Excellent, kind, and supportive personnel. Excellent value for the money. With regards to any roofing tasks, I can rely on them. I can't say enough about this roofing company.

Benjamin Collins

1664802065

Brilliant job and a good price. The guys were very professional at explaining the job and even had me up the ladders to show me the problem. Once completed I was then asked to inspect the work. They were very tidy workers and did a great job of clearing up after themselves. I Highly recommend Rapid Roofers & builders.

Kathryn Gordon

1664367659

The project is done awesomely. He was always responsive and great at communicating throughout the project. There were a couple of minor issues that were quickly made right by him. All in all, the roof came out beautiful. Highly recommend.

oliviya hunter.K

1664367295

Very honest and hard-working company. They kept our roofing projects right on schedule. They also kept us abreast of the inspections, etc every step of the way. Very happy with their workmanship. Would highly recommend them to others needing roof work.

Pol K

1664367037

Most recently I had my shingle roof replaced with a tile roof and once again they did an excellent job. I highly recommend this company not only because the workmanship is superb and timely.

Maria Farbe

1664357100

Great roofing company. Always on time and so professional. Recommended!!

Theresa Davis

1664096475

They installed a new tile roof to perfection and guided me through all the steps. Their customer service, attention to detail, and response time were refreshing. I would recommend them to anyone.

Sean Elliott

1663256438

I was kept informed of the whole process before during and after the roof restoration was completed. Great quality workmanship very happy with the end result. Looks like a brand new roof.

Timothy Clark

1662926102

Very prompt and professional service. Thanks.

R B

1662647261

I would like to share and say Zac and his team has performed a outstanding performance at a large condo site Maple Crossing and as the person hired to perform inspections. I have been very impressed, Rapid Roofing is a professional company and will get the job done right

Sean Kelly

1623611387

I got 4 estimates for my roof because it’s the first time I’ve ever had to replace one. The team at Rapid Roofing stood out even from our initial phone call. They’re just so professional and knowledgeable. They definitely weren’t the lowest quote I got, but I felt comfortable with them getting it done right. I’d recommend Rapid Roofing to anyone who needs a roof.

Jared McQuown

1618004664

I received help from David Lanue. David was very professional. He also gave expert advice and was very thorough about my roof installation.

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Restoring Your Peace-Of-Mind…FAST!

Rapid Roofing Blog

dealing-with-fraudulant-contractor

February 22, 2021

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